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Home | Warranty

WHAT IS COVERED AND FOR HOW LONG? 

GALILEO WHEEL promises to deliver the very best in wheel design and manufacturing.  To ensure the quality of our products, we offer a warranty on all wheels designed and  manufactured by GALILEO WHEEL. 

This Limited Warranty covers original tread by GALILEO WHEEL, including the tire and  wheel assemblies, purchased from us or an authorized GALILEO WHEEL Dealer after  January 1, 2023. If there is a defect in workmanship and materials during the life of  the original usable tread, or five (5) years from date of manufacture (whichever comes  first), your product may be replaced on a pro-rata basis under this warranty. 

The defect must be determined by GALILEO WHEEL as preventing ongoing reasonable  service. After five years or the wear of the original usable tire tread, whichever occurs  first, all warranties, expressed or implied, expire. The date of manufacture is molded  on the sidewall of our product. The original usable tread pattern is the original pattern  down to the tread pattern wear indicators level – 1.6 mm (2/32 inch) of tread pattern  remaining. 

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WHAT IS NOT COVERED? 

This warranty does not cover tires that become unserviceable due to misuse, abuse,  or accident such as (but not only): 

• Road hazard damage (e.g. a cut, side wall pinch shock damage, other impact  damage or puncture, whether repairable or not); 

• Incorrect mounting of the tire, or improper repair; 

• Mechanical irregularity in the equipment; 

• Tires fitted to or used with incompatible or improper valves, rims, or wheels; 

• Equipment with a higher recommended load and or speed index than the load  and speed index marked on the tire side walls; 

• Improper storage; 

• Tires, which have not been fitted or used in accordance with the technical  recommendations of the manufacturer as published from time to time; • Accident, fire, chemical explosion, tire alteration, or vandalism; • Rubber cracks due to prolonged exposure to the elements; 

• Failure to properly tighten the bolts when attaching the GALILEO WHEELs to 

the pivot hub. Improper torquing of the bolts can result in stripped threads on 

the studs or "stretched" threads, or enlarged bolt holes due to friction or movement, and may potentially void the warranty. 

Please note that warranty will not be void in these cases: 

• Use of spacers between wheel and hub to prevent rubbing. 

• Replacing hub studs (for longer ones) for compatibility with certain various  pivot systems. 

This Limited Warranty is in addition to, and/or may be limited by, any other applicable  written warranty you may have received concerning special tires or situations. 

 

CUSTOMER RESPONSIBILITIES 

The customer must present the tire and wheel to an authorized GALILEO WHEEL  dealer, complete and sign the customer section of the claim form, attach a copy of the  proof-of-purchase and pay the appropriate replacement price, taxes, and service  charges for a new, current equivalent Galileo brand wheel. For any questions regarding  the claim process, please contact us at: INFO@GALILEOWHEEL.COM 

GALILEO WHEEL  

If a product is considered warrantable, GALILEO WHEEL will replace the product with  a credit in proportion to the original payment made to GALILEO WHEEL. The credit  amount will be on a pro-rata basis, determined by the percentage of original usable  tread worn, or the product age, as follows:  

Years of Service                    Max charge to owner %

2nd Year                                  20%

3rd Year                                   40%

4th Year                                   50%

5th Year                                   60%

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** Years of service will be calculated based on the proof of purchase date. 

CONDITIONS AND EXCLUSIONS 

This warranty does not provide compensation for any indirect damages including but  not limited to service charges incurred, charges for mounting and balancing, loss of  time, loss of use of equipment, inconvenience, or consequential damage insofar as the  law permits. 

Tires presented to an authorized GALILEO WHEEL dealer for compensation remain the  property of the customer. Neither GALILEO WHEEL nor its’ distributor accept any  responsibility for loss of or damage to tires that are in the custody or control of an  authorized GALILEO WHEEL Dealer for the purposes of inspection. 

Such tires may be disposed of after a period of 6 weeks if uncollected by the customer.  Tires accepted by an authorized GALILEO WHEEL dealer for compensation become the  property of GALILEO WHEEL distributor. 

No authorized GALILEO WHEEL dealer, representative, or employee has the authority  to make or imply any representation, promise, or agreement that in any way varies  the terms of this warranty. Any technical data, specifications, and quality specifications  generally furnished by GALILEO WHEEL and its distributor from time to time in relation  to its products shall not constitute a part of the warranty or assured characteristics of  any products unless expressly confirmed in writing in relation to the particular products 

purchased by a consumer. 

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